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Help and support

BlackBerry® handheld software

BlackBerry handheld software downloads

O2 works to make available to you the latest BlackBerry handheld software. We typically provide software updates for handhelds even when they are no longer sold by O2.

Below are the links to download the latest software for your BlackBerry smartphone, followed by instructions on how to upgrade your device.

Downloading BlackBerry handheld software:

All forecast dates for new software are subject to accreditation by O2 and are provided for guidance only.

Installing BlackBerry Handheld Software

For reloading the BlackBerry handheld code onto your device, please follow these simple instructions.

Make sure you've loaded the BlackBerry desktop software, included in the box, onto your PC (When installing the BlackBerry desktop software, please select the option to integrate with a new email or existing Internet Service Provider (ISP) email account.

If you have the BlackBerry Desktop software open on your PC, please close it before downloading the software.

Step 1: Click on the desired handheld software link to download the software and follow the installation wizard.

Step 2: Open the BlackBerry Desktop Software and connect your BlackBerry to your PC

Step 3: If you'd like to keep any of the data that's already on your BlackBerry, and restore after reloading the handheld software, select the Back up and Restore option, and select Back up. If you'd prefer not to keep any of the data on your BlackBerry, follow Step 4.

Step 4: From the BlackBerry Desktop Manager > double-click Application Loader icon. The Application Loader wizard appears.

Step 5: Click Next. The Handheld Application Selection window appears.

Step 6: In the Handheld Application Selection window, ensure the appropriate applications are selected and click Next.

Step 7: The Completing the Application Loader Wizard appears, and states no actions required. Click Advanced.

Step 8: In the Handheld Data Preservation window, select Erase all application data and Erase all currently installed applications and click Next.

Step 9: Click Finish. The handheld resets.

Note: This process will take several minutes.

BlackBerry Enterprise server

BlackBerry®
Enterprise server

Software upgrade 4.1

More about the upgrade